You and your team are not just delivering service—you’re shaping your brand’s reputation. Service That Sticks™ helps you transform everyday interactions into powerful moments of connection. Damus Smith unpacks the LPI Method™ to show you how Loyalty, Performance, and Influence create a culture where service becomes unforgettable. From handling tough situations with empathy to creating emotional loyalty, Damus gives you tools you can use immediately—and remember forever.